Where to turn if something doesn't work?
The fastest way is to ask the assistant at the bottom of the support page: it will answer immediately and, if needed, forward your query to a specialist. You can also write to the email or open the app.
If something does not work or you have questions — there are several ways, choose the one that is convenient.
Help Center assistant
The fastest way. At the bottom of the main support page there is an assistant window — it will answer immediately, and if the question is complex, it will forward it to a specialist. We recommend starting with it.
Ask the assistantSupport email
If it is more convenient by email or your question concerns payouts — write to us:
- General support — support@thepurple.app.
- Questions about payouts — support@thepurple.app.
The app itself
Most actions — balance, bonus boxes, withdrawal, referral link — are done directly in the Mini App. Often the fastest way to «check something» is simply to open the app.