Task completed but coins have not arrived

Check whether the task is complete, awaiting confirmation or ready to “Claim”. Finishing an ad alone is not proof that the reward was credited. If it remains unresolved, send support the task name, time and error message; do not repeat the same action to seek a second payment.

Complete the requirement, return to Purple and tap “Check”. Wait for the provider’s confirmation. Tap “Claim” when it becomes available. Referral gift boxes and referral shares are granted automatically under their own rules.

The AI help assistant explains general rules but cannot see your account. To check a payment, bonus or restriction, contact https://t.me/Purple_helpcenter_bot. You can request a human operator there; do not send passwords, login codes or card details.