How to contact support

How it works

• An AI assistant answers first: it sees your Purple account and replies right away.
• If a person is needed, the assistant passes your request to an operator. The reply comes to the same chat.

What to write for a faster answer

• the screen name and what you did before the problem;
• the exact message text or a screenshot;
• for payouts, the request number #PRL.

Safety

Purple staff never ask for passwords, Telegram login codes, CVV, PIN, seed phrases or prepayment.

Write: @Purple_helpcenter_bot. Email: support@thepurple.app.