My payout has not arrived
The usual payout time is up to 48 hours after the request. Payouts are temporarily paused right now while Purple reconnects ads to the new bot.
Status as of 24 September 2026. Payouts are temporarily paused while Purple reconnects ads to the new bot. New requests are cancelled and the dollars go back to your balance in full, so nothing is lost. You can request a payout again once ads are back.
Where to see the status
- Home: “Transfer in progress” while the request is in work.
- Settings → “Account” → “Box and withdrawal history” → “Withdrawals”: “Pending”, “Paid” or “Cancelled”.
- “Paid” is a status in Purple, not a bank transaction number.
- The bot does not send payout status messages: check the status in the app.
When to contact support
Once payouts resume, if a request has been waiting over 48 hours or you have a question about the amount or details, write to support with the request number.
Updated 24 September 2026Write to support